Unified Communications as a Service (UCaaS)
Integrate various business communication tools through a single cloud-based platform. These tools can include voice calling, text chat, video chat, faxes and more.
UCaaS Advantages
UCaaS offers many advantages over legacy systems that often require physical phone boxes, servers, hubs, and miles of cable connecting everything together. UCaaS removes the limitations and upkeep of this type of hardware by replacing it with a single cloud-based platform.
Our Top Tier UCaaS Partners
This platform allows for secure and powerful connectivity between every type of communication tool regardless of location. Organizations can effortlessly and reliably hold video meetings with team members and customers, regardless of their location or devices.
Staff can have full access to their emails and files, working at home using a tablet, then seamlessly continuing at the office on their PC or Mac. A team member can take a voice call on their mobile device on the way to the office, then instantly transfer it to their office phone when they arrive – all while sharing files and through text.
What We Provide
Quantitel offers top-down UCaaS solutions for organizations with staff from 10 to 10,000. From the salesperson who needs to communicate seamlessly between home, the car, and the office, to companies with locations around the world, we know how to deliver seamless end to end communications.
- Active Geo-Redundant Data Centres
- Market Leading SLA’s, up to 99.999% Guarantees
- Canada, USA and Global Coverage
- Open APIs and Pre-Built Integrations
- Desktop & Mobile Apps
- Unlimited Local & Long Distance Calling
- Toll-Free Service
- Online Administration
- Voicemail to Email
- Voicemail to Text
- Fax to Email
- Call Flow Management
- Infinite Scalability
- Chat & File Sharing
- Contextual Communications
- Video Calling & Conferencing
- Call Recording
- Business Intelligence & Active Real-Time Reports
- CRM & E-mail Integration
- Scheduled Auto-Attendant / IVR
- Hunt Groups
- Inbound and Outbound Contact Centre
- Predictive Dialing
- Collaboration
- Reception Console
Added Value Services
All of our vendors integrate with Microsoft Teams, significantly augmenting your voice uptime and SLA terms over this Leading UCaaS Platform!”
Enhance your Custom Business SMS experience, both for 1-to-1 and mass messaging applications
Let’s talk about your boardroom. Ask us about our latest innovative Canadian partner’s AV solutions!
Combat SPAM and stand out by enhancing your Caller ID, Name Display and how your company is presented when your staff calls out by displaying your logo and the reason for your call
White-Glove Service
Full top-down setup and support is included. Our team of technicians will configure all hardware and software, manage porting, and provide full customization.
Training & Support
Full training is included for you and your team on both the administrator and user workflows, including customizing the call flows to fit your business’s unique requirements.
Hardware
Quantitel works with leading hardware providers such as Poly, Yealink and Cisco to deliver telephony equipment that is feature rich and compatible with your current UCaaS system.
Professional Audio Recording
As part of our On-Boarding Process, we will write your Greeting Scripts and record your IVR greetings.
Our Process
Step 1: Assessment
Our team of engineers examines your entire communications system, which includes on-site hardware along with your existing contracts with third party providers.
Step 2: Needs analysis
This is where we learn about your business and how your staff communicate with customers, vendors, and each other. We’ll learn about your preferences for specific software (Mac, PC or both), conferencing platform preferences (Zoom, Microsoft Teams, or others), and even internet and cellular service providers. We’ll also examine your short, medium, and long term goals such as staffing changes, opening more locations, creating a call centre, or offering hybrid work models.
Step 3: Recommendations
Based on our needs analysis, we will provide you with a formal set of recommendations. These will take into consideration your current needs, future plans, budget, technology preferences, and any existing service contracts.
Step 4: Implementation
Watch as your company’s communications transforms into a modern, efficient, cloud-based system. Our team of experts will upgrade your hardware, update software, and transfer files. And our support team will remain fully accessible 24/7 remotely and on-site.
Step 5: Support
Our White Glove level of support has helped make Quantitel an industry icon. Unlimited, 24/7 technical support is available to everyone in your organization. On-site or remote training is available for new staff and when new features become available.
Reach out for a no obligation assessment.
Or call us at 1-855-407-0218
Find out how the performance of your telecommunications network matches against other organizations of similar size. We will also provide an assessment of your current service providers to show if you’re getting the best value.
Reach out for a no obligation assessment. Or call us at 1-855-407-0218
Find out how the performance of your telecommunications network matches against other organizations of similar size. We will also provide an assessment of your current service providers to show if you’re getting the best value.