Better Customer and Employee Conversations: Contact Centre, Phone Systems and AI Virtual Agents.

Vendor-agnostic advice, implementation and support. One partner for UCaaS, CCaaS, AI and managed IT.

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Go from Communication Technology to Communications Productivity.

Quantitel brings together the industry’s leading providers to offer you advanced telecom services backed by exceptional support. From managing computer systems to phone systems, we can become your single source for UCaaS, CCaaS, and Managed IT Services.

Unified Communications / Telephony (UCaaS)

Video, voice, SMS and work-from-anywhere for your teams.

Customer Experience & AI

AI virtual agents and modern contact centres: faster resolutions, lower service costs.

Contact Centre (CCaaS)

Omnichannel cloud contact centres that scale with you.

Cybersecurity

Continuous improvement that keeps you a step ahead of risk.

Managed Services

Your own 24/7 virtual IT department.

Network & Infrastructure

NaaS, DRaaS, BaaS and IaaS for uptime and resilience.

The Three Pillars of Modern CX

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HUMAN Contact Centre

Omnichannel, built for people

Voice, SMS, email, web chat, social & messaging
Skills‑based routing, queues, callbacks & IVR
WEM/WFM, quality management & call recording
Supervisor tools: barge/whisper, wallboards & live KPIs
Analytics: AHT, FCR, CSAT/NPS, SLA & queue health

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HYBRID AI Assistance

AI that boosts human performance

AGENT ASSIST: real‑time hints, policy prompts, upsell cues
Sentiment Analysis & intent detection
Screen Pops with CRM/ERP context
Note Automations — automatic summaries & after‑call work
Scripts & next‑best action playbooks
Auto‑QA and coaching workflows
Knowledge search with citations (RAG)

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FULL AGENTIC AI

Autonomous digital agents

Voice & chat bots that reason, plan, and take action
Secure tool use (APIs) for bookings, payments, amendments
Stateful conversations across channels with memory
Policy‑guardrails, escalation rules, and human failover
Continuous learning from outcomes & feedback loops

Our Process

Select a step to expand it.

Step 1: Assess

We review your current technology, contracts, invoices and goals so we understand exactly what you have, what it costs and where it falls short.

Step 2: Recommend

Vendor-agnostic options matched to your needs, compared side by side across the leading providers, with a clear rationale for each.

Step 3: Negotiate

We work with providers on your behalf to secure the right terms, service levels and contract flexibility, so you don’t have to manage the back-and-forth.

Step 4: Implement

Co-delivered with certified partners and planned around your operations for minimal disruption, from porting and configuration to training.

Step 5: Support

We stay with you after go-live, for the life of the service: escalations, changes, renewals and ongoing optimization.

Reach Out for a No Obligation Assessment.

Find out how the performance of your telecommunications network matches against other organizations of similar size. We will also provide an assessment of your current service providers to show if you’re getting the best value.

Or call us at 1-833-201-4785 | 1-855-407-0218

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