Frequently Asked Questions

Since Quantitel works for you, we can explore options to either end your current contracts, integrate your current services into a new and improved platform, or present you with cost savings that would more than offset any cancellation fees.

According to a study done by Forbes, the sound quality of today’s cloud-based phone systems is equal to conventional landlines. The biggest influencers of sound quality are your internet connection and your network configuration. That’s why Quantitel assess your internet connection during the initial assessment.

Our partner suppliers financially back the performance and quality of their phone service. You are also provided real time reporting tools to show the performance of your internet service and the entire network.

Still unsure? Call us to receive a no-charge, on-site demo system you can try with your staff.

In most cases, having Quantitel build your CCaaS or UCaaS platform will result in measurable financial savings – even if there are any fees or costs related to ending contracts. We can provide you a no obligation, custom proposal showing the financial benefits of your transformation project based on your current state and a recommended future state. Don’t forget, our cost models are often more inclusive than those of many legacy solutions!

Microsoft Teams is a great product. In fact, it is recognized as one of the leading UCaaS providers according to Gartner. And while Microsoft offers cloud-based phone systems, their connectivity services do not rate as highly. Their prices are higher, they carry less features, and the quality and support can be unreliable.

Quantitel can create a cost effective, reliable, feature rich platform that integrates Microsoft Teams as your UCaaS and telephony endpoint, giving you the best of both worlds.

While Zoom Meetings has proven to be an indispensable tool for presentations and meetings, it does not replace a phone system on its own. Making and receiving calls, transferring extensions, retrieving voicemail, and remote working are all features that Zoom, and other providers like 8×8 and RingCentral can provide when they are setup as Unified Communications Solutions.  

In cooperation with our provider partners, we can deliver you a feature rich, reliable, cloud-based phone system built into the same conferencing software you currently use. Based on your needs, workflow, and requirements, we will offer the best way to communicate with your team and your customers however you want, wherever you need.

Many of our Managed Services clients keep their IT departments. But instead of having them work on minor tasks like software updates and helpdesk tickets, they are assigned bigger projects like hardware upgrades and system installations. These clients find our Managed Services delivers costs savings while allowing them to be more productive.

• Provides a holistic understanding of hidden information. For example with call surveys the top and bottom 2% will respond, but 96% will skip and we won’t know how they feel about the customer experience. Ai can help you understand and score through emotional intelligence and language models who is and isn’t happy on 100% of calls without the need for surveys.
• Reduce wait times and customer resolution times by having Ai respond to the frontline of the call centre and answer a myriad of questions or perform tasks. Multiple instances at a time so multiple clients can handle payments, create cases, book appointments etc without needing to speak to an agent. 
• Agent assistance would provide directories of information that are searchable to the live agents to better answer questions they don’t’ have access to at their fingertips – further reducing hold time, research time, etc.
• Help generate leads through webchats on the website all the way through to booking appointments

• Like with other services we will gain an understanding of improvement points in the environment and appoint a vendor agnostic specialist to assist with requirement identification.
• Once done we will bring a number of leading vendors that can automate or provide Ai services associated with the identified need to demonstrate and compete for the business
• We will oversee the negotiation and implementation phases by making sure you get the best value followed by the best engagement and communication / information transfer between sales and PS.
• We will remain on board to support or make recommendations to changes as the business demands it
• We can always integrate these services into a full cost management / assessment. 

• Simply by looking at pain points in the business. Simply put, if it’s a repeatable, finite task that can gain defined answers from an established database, it’s probably something we can automate through AI using language models.
• A discovery process would be required similar to what we do in Telco and CyberSecurity.

• Efficiency, faster service for clients
• More accurately summarized and transcribed conversations
• Potentially a major return on investment, in some cases leaner staff but we don’t want to advertise that side effect
• More complete reports or a “crystal ball” effect into the satisfaction of client experiences without needing to assign someone to do this work (referring back to the example of the speech analytics / emotional intelligence that can identify words said and the tone of voice to determine the satisfaction level of a client (if positive, request a review; if negative, send a gift or engage a manager for call back, etc)

• Efficiency, faster service for clients
• More accurately summarized and transcribed conversations
• Potentially a major return on investment, in some cases leaner staff but we don’t want to advertise that side effect
• More complete reports or a “crystal ball” effect into the satisfaction of client experiences without needing to assign someone to do this work (referring back to the example of the speech analytics / emotional intelligence that can identify words said and the tone of voice to determine the satisfaction level of a client (if positive, request a review; if negative, send a gift or engage a manager for call back, etc)

AI has the ability to create efficiencies within existing jobs, may reduce repetitive work and dedicate staff time to more complex issues that need human interaction, attention and emotional understanding. (not sure if this can be expanded or modified to sound better.

AI will make your staff’s life easier and works in the background. Your staff will simply have more tasks organized, streamlined and working for them rather than the other way around. Like the calculator did, this will enhance the baseline of productivity, allowing for more enhanced / advanced work to take place from that point. For example, running formulas manually took a lot of time but when the calculator came in you could get your answers right away through it so that you can plan project measurements faster… same thing with Ai – instead of scoring calls manually or just a portion of them we now can just receive a notification saying “this client wasn’t happy because _____. Call them back and offer _______”, and the task is ready to respond to…

There are costs associated with Ai, but our cost management model will enable you to find an ROI or savings opportunities across a number of different solutions you are already paying for, or find efficiencies and revenue opportunities throughout the efficiencies that AI will put on your workforce.

Yes. CyberSecurity strategy should incorporate the way your backed up data is stored and managed to avoid it being contaminated in the event of a successful attack.

What will CS protect us from? Malware, ransomware, spyware. Cleaning out your environment from threats or both domestic and foreign virtual criminals that are after your data or your money.

Often managed by IT, most of the solutions will work in the background. However, special training is always recommended for end users to understand what to avoid in clicking on links or replying to e-mails, or scanning QR Codes that may be contaminated with malicious software. This is the most common way that the “bad guys” get in.

Often, unless you’re well equipped for monitoring and are keeping up with your strategy, you will only find out when it’s too late and you’re either locked out of your systems or money is missing from your account. (we need to find a nicer way to say this lol)

This investment is scalable and highly dependent on what you have in place today. The investment, regardless though would be minimal compared to the scenario of an unprotected, uninsured breach.

Data theft, Financial Theft, Customer Record Theft, being held at ransom to name a few. Businesses have had to shut down due to virtual breaches in recent years as the losses were so severe they could no longer recover.

We offer consulting with certified CISO’s of 35+ years that are vendor agnostic and able to make an assessment of your existing environment and recommendations to improve it, secure it, monitor it and insure it all while educating your staff to prevent any accidental compromise on their end.

We always start with an understanding of your business, what you have in place and how well it’s working in general. Like Swiss Cheese, to cover all the holes with CyberSecurity you need multiple layers stacked on top of each other.

That’s a loaded question but here we get into monitored services where the idea would be to have your environment well protected and monitored, and someone call you like they would for an alarm system triggered at your house to let you know “Hey, by the way, the alarm went off; we intercepted the threat, we quarantined it. Everything is safe, and we did a patch update so you’ll never have this issue again. Here are the notes, you’re fine come tomorrow morning”

If there is a breach, there should also be an effective backup strategy and DR (disaster recovery) solution in place which is ensures that a backup is not infected. If we recover from the backup and the virus / malware is present, we’re in a bad situation. At that point, there should be an insurance policy. Today a large percentage of North American businesses will not qualify for renewal on their Cyber Insurance policies unless they’ve met the criteria. We help make sure you have met that criteria.