Customer Experience & AI
Use the power of AI to supercharge your customer experience. Reduce cost-to-serve, accelerate resolution, and deliver human-quality interactions — across every channel.
Our CX & AI Ecosystem
Logos shown for ecosystem familiarity. Solution design remains vendor‑agnostic and outcome‑driven.
What CX AI Delivers
Live coaching, reasoning & compliance
Evaluate every interaction (voice, chat, email) in real time to surface intents, next best actions, policy prompts, and dynamic scripting. Agents get guidance as they talk — not after the call.
Natural, context‑aware conversations
LLM‑powered bots detect emotion and intent across channels, preserving context as customers move from bot to human. Responses are grounded in your policies, knowledge, and data.
Voice bots & digital agents that resolve
24/7 self‑service that actually solves problems. Customers authenticate, check status, update orders, book appointments, and more — with safe handoff to agents when needed.
The Three Pillars of Modern CX
Omnichannel, built for people
- Voice, SMS, email, web chat, social & messaging
- Skills‑based routing, queues, callbacks & IVR
- WEM/WFM, quality management & call recording
- Supervisor tools: barge/whisper, wallboards & live KPIs
- Analytics: AHT, FCR, CSAT/NPS, SLA & queue health
AI that boosts human performance
- AGENT ASSIST: real‑time hints, policy prompts, upsell cues
- Sentiment Analysis & intent detection
- Screen Pops with CRM/ERP context
- Note Automations — automatic summaries & after‑call work
- Scripts & next‑best action playbooks
- Auto‑QA and coaching workflows
- Knowledge search with citations (RAG)
Autonomous digital agents
- Voice & chat bots that reason, plan, and take action
- Secure tool use (APIs) for bookings, payments, amendments
- Stateful conversations across channels with memory
- Policy‑guardrails, escalation rules, and human failover
- Continuous learning from outcomes & feedback loops
What AI Can Do for Your Business
Omnichannel Engagement
Meet customers where they are — voice, chat, SMS, email, social, messaging. Preserve context end‑to‑end and offer secure authentication, knowledge lookups, and proactive notifications.
Workforce Engagement
Improve utilization and quality with forecasting, scheduling, gamification, and automated QA. Translate insights into coaching in real time.
Self Service
AI self‑service reduces handle time and frees agents to focus on complex issues. Integrates with your apps for order status, returns, appointments, claims and more.
Analytics
Mine interaction data to uncover friction points, customer intent, churn signals, and revenue opportunities. Executive dashboards show cost‑to‑serve and CX impact.
Latest & Greatest in CX AI
Reasoning & Planning
Modern AI agents use chain‑of‑thought planning to orchestrate multi‑step tasks, call external tools, and adapt when new information changes the path to resolution.
Grounded Knowledge
Retrieval‑augmented generation (RAG) keeps answers factual by citing your content, policies, and product data. Guardrails ensure compliance and brand tone.
Real‑Time Voice
Low‑latency voice bots with neural TTS/ASR handle interruptions, accents, and long turns. Features include voice biometrics, live translation, and PCI‑safe payment capture.
Ready to Reimagine CX?
Call us at 1-855-407-0218 or message us below.
We’ll help you design the right blend of HUMAN, HYBRID AI, and FULL AGENTIC AI for measurable outcomes.