Cloud Contact Centre Options
A clearer path to better customer experience
Compare cloud contact centre options with Quantitel—and plan where AI helps, where your people lead, and how the two work together.
Zoom’s 2026 Most Valuable Partner Award for CanadaRecognized in Canada by Zoom for our full-lifecycle approach and AI innovation.
Start with the moments that frustrate customers
Before comparing platforms, find the friction that matters most.
Customers repeat themselves
A message, then a call, then a transfer—and the story starts over each time.
Simple requests wait in line
Routine questions sit in the same queue as complex, sensitive conversations.
Leaders lack a clear view
It is hard to tell which queues, tools and processes need attention first.
What customers want from AI
Less repetition, faster progress and an easy path to a person.
of consumers are more likely to use an AI agent if there’s a clear escalation path.
of consumers would work with an AI agent instead of a person to avoid repeating themselves.
Source: Salesforce survey of 15,015 consumers in 18 countries, including Canada and the US, July–August 2024. Industry research, not Quantitel customer results. Salesforce research
Humans and AI, each doing what they do best
Designed around your customers, your team and your systems.
Customer reaches out
By phone, chat or message—on the channels you choose to support.
AI handles routine requests
Well-defined tasks, such as checking a booking or a request status, where you allow it.
A person takes over
Complex, sensitive or emotional needs go to your team, with context carried over.
Agents get support
Tools such as summaries and knowledge suggestions, so customers repeat themselves less.
Illustrative journey. Capabilities depend on your platform and integrations.
How Quantitel helps you get there
Map your journeys
Start with your current setup, customer friction and priorities.
Compare options
Vendor-agnostic comparison of platform fit, integrations and data requirements.
Plan a focused start
Choose a first use case and a sensible boundary for AI.
Deploy and adopt
Planning through deployment, adoption and support considerations.
Recognized by Zoom
Quantitel received Zoom’s 2026 Most Valuable Partner Award for Canada.
In the award presentation, Zoom recognized:
- Full-lifecycle approach
- Customer engagement and understanding
- Deployment certifications
- AI innovation
Recognized in Canada. Helping businesses in Canada and the US bring people and AI together for better customer experiences.
Award presentation, about 1 minute
Make the first conversation useful
Bring what you have—you do not need a finished specification.
- Your current contact centre setup
- The customer interaction that causes the most friction
- Any renewal or change timeline
We’ll discuss what to keep, what might change and which options deserve a closer look.
Prefer to start with a question?
Tell us what you want to improve in your contact centre. Share your name, work email and a short note about your challenge. Company is optional.
Prefer email or phone? Visit our contact page.
See how contact centre and AI fit together
Explore the broader customer-experience story, from human-led service to AI assistance and virtual agents.