AI Virtual Agents for Canadian Contact Centres
Go beyond the chatbot. Start with a real customer task.
Explore how an AI virtual agent could help customers complete routine requests, connect to the right business system and bring in a person when needed.
Zoom’s 2026 Most Valuable Partner Award for CanadaRecognized in Canada by Zoom for our full-lifecycle approach and AI innovation.
Your customers want progress, not another dead end
The useful question is not “Can we add AI?” It is “Which task could AI help complete—and when should a person step in?”
Answers aren’t enough
Customers may need to change an appointment or check a request, not just read a help article.
Exceptions need people
Some requests need judgment or empathy. Customers should be able to reach someone.
Your team needs context
Agents work better when they know what happened before the conversation reached them.
What customers want from AI
Less repetition, faster progress and an easy path to a person.
of consumers are more likely to use an AI agent if there’s a clear escalation path.
of consumers would work with an AI agent instead of a person to avoid repeating themselves.
Source: Salesforce survey of 15,015 consumers in 18 countries, including Canada and the US, July–August 2024. Industry research, not Quantitel customer results. Salesforce research
Humans and AI, each doing what they do best
Designed around your customers, your team and your systems.
A customer asks to change a booking
The request arrives through a channel you choose.
AI identifies and acts
It checks approved information and presents available next steps, within the permissions you set.
Exceptions go to your team
Anything outside the rules goes to a person, with context carried over.
Fewer dead ends
The goal: customers make progress, and people focus on conversations that need them.
Illustrative journey. Capabilities depend on your platform and integrations.
Plan for the way your Canadian team operates
- Your Canadian customer journeys
- Language, privacy and data-location requirements your organization needs to evaluate
- Requirements reviewed alongside the use case—not assumed to be met automatically
Design the workflow around your business
Pick one task
A focused use case with a sensible boundary.
Compare options
Platform fit against your task, integrations, knowledge sources and privacy needs.
Plan oversight
Decide what stays human and how handoffs and reviews work.
Test and adopt
Plan how your team would test, adopt and support the experience.
Recognized by Zoom
Quantitel received Zoom’s 2026 Most Valuable Partner Award for Canada.
In the award presentation, Zoom recognized:
- Full-lifecycle approach
- Customer engagement and understanding
- Deployment certifications
- AI innovation
We bring that approach to AI: start with a real customer task, design the handoff to your people and plan adoption.
Award presentation, about 1 minute
Bring one customer task. Let’s explore the next step.
Bring what you have—you do not need a finished specification.
- What customers are trying to do
- Where the experience stalls
- Which systems are involved
We’ll discuss what to keep, what might change and which options deserve a closer look.
Prefer to start with a question?
Tell us what you want to improve with AI or customer service. Share your name, work email and a short note about your challenge. Company is optional.
Prefer email or phone? Visit our contact page.
Explore the bigger customer-experience picture
AI is one part of the journey. See how it connects with your contact centre, people and broader customer experience.